Remote Support and Service Agreement

Expert Live Support

At GE Healthcare, to provide you with the best possible support, we transform the way of delivering services with a remote solution powered with digital tools, enhanced connectivity & clinical expertise.

As of 2021, with the acquisition of an ultrasound system, you benefit from Expert Live Support: unlimited* remote support for all your clinical and technical questions.

*Depending on the country where you are located

"Now is the time when medical staff need all the support they can get, it is today that we must offer them the best support, it is today that they need to unleash the full potential of their faculties so they can offer accurate diagnoses, care and treatment. We are here to help them do it."
Julien Delbor - GM Ultrasound Life Cycle Solutions Europe

Get connected with InSite.

A connection that gives you confidence.

InSite™ remote connectivity is a GE service tool, provided with GE service contracts, that can help maximize your ultrasound uptime and investment. When you contact GE for service, our online engineers and clinical applications staff can electronically link to your system and work to quickly get you back up and running.

Access GE ultrasound experts directly with one-touch on your system.
30% of issues on an ultrasound system are repaired remotely and often 3 times quicker.
If your ultrasound cannot be repaired remotely, 90% of issues are resolved on the 1st visit.
Performance

Service agreement

A services agreement should be flexible to allow you to tailor it to your organizational needs and priorities.

We’ve listened to you, our customers, and responded by reinventing our services offering to ensure that it reflects your priorities and provides the scope and level of attention you need within your budget.


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